Terms of Agreement
Our Life Our Way ( The Chicken Feeder ) “The Company” reserves the right to update or amend these terms and conditions at any time without providing notice to you. Prices are subject to change without prior notice.
All goods must be paid for in full before delivery. Payments can be made by credit card, cheque, money order or direct bank transfer.
Prices are all quoted in Australian Dollars and include GST.
Orders are normally delivered within 10-15 working days of an order being received. If a problem should arise, such as with stock availability, we will contact you regarding any expected delays greater than 15 working days.
All orders are primarily couriered throughout Australia. It is the responsibility of the customer to inform “The Company” if an order does not arrive.
Once we are informed, we will lodge inquiries with the courier to ensure delivery occurs as soon as possible. We will not be held liable for any loss or damage resulting from late delivery.
If your order was damaged prior to receipt, we will replace items according to our discretion. Please keep the damaged goods until you have discussed with us what we are going to do. It may be that we need to see the goods or that we need to show the damage to our courier company in order to obtain compensation.
Without limiting the operation of any other terms and conditions herein, it is agreed that late delivery does not constitute a failure of our agreement, and does not entitle cancellation of an order
We carefully hand-pack all products on the company’s premises. We have established quality checks to ensure the products sent are in perfect condition. We will accept returns within seven days should there be any damage or defects. In the event you change your mind, we will refund the purchase price of the product(s) if we are contacted within three days of delivery. In order to receive a refund, the product(s) must be returned in original packaging and intact condition. The buyer will take responsibility for the return shipping costs. Please note the product(s) must be returned within seven days of the refund request being made and/or approved. Please note that delivery charges and costs to return the product(s) are not refunded to the buyer. Any personalized item(s) cannot be refunded. We cannot accept any returns where the product has been damaged and/or the packaging ripped/damaged. Upon receipt of the returned goods, we will inspect your product and a refund will be processed within seven working days.
For assistance with refunds and returns, please contact us at firstname.lastname@example.org or email@example.com and include your contact details and the reason for the return.
While we try our best to ensure that the product is delivered to you in perfect condition, the product may be damaged in the delivery process. Should this happen please contact us at firstname.lastname@example.org or email@example.com mentioning your contact details, reason for the return and a photo of the damaged goods. Any claim must be made within three days of receiving the goods. We reserve the right to approve any return and/or refund. Once approved, the damaged good should be returned to “Us” within seven days. “We” will then send a new product free of charge.
Changes to orders can only be made within 48 hours of the initial order and payment being received. Refunds will only be available within this time frame. There are no refunds available for items that have already been dispatched. Items that are returned to “The Company” via courier due to their inability to successfully contact the customer to arrange delivery, will need to pay a re-delivery fee
Refunds will only be issued by credit to the nominated credit card (via PayPal ) or Bank Account.
Please note for any returns and refunds claims done outside the time frame mentioned above, we will do our best to assist the buyer but we cannot promise we will process the return and/ or refund.